Yes, they are trusted. The logistics is fast and the shipment is confidential. The doll turned out great and the crew who serviced me even greater. They went above and beyond to service me even I started to have doubts. The doll came exactly as seen and described. It’s a great doll. She works great for me. Thanks! I strongly recommend everyone to upgrade the gel filled breast and heating function if you are in the northern region. Because that is totally different experience!!